Homestay Booking Executive/Manager
/We are hiring!
Position: Homestay Booking Executive / Manager
Salary: Basic + Profit sharing up to RM4,000
The Executive/ Manager oversees the booking reservation from several booking channels and OTAs to ensure maximize the occupancy rate.
He/She needs to ensure rooms are not overbooked and that guests receive requested rooms. Additionally, the manager handles any room disputes.
The Executive/ Manage must be able to create a pleasant and welcoming atmosphere, at all times, for our guests and constantly display feelings of positivism and calmness.
Responsibility:
- Follow up and update booked reservations and arrival reports daily.
- Responsibility to manage guests’ inquiries and complaints via telephone, e-mail, and online.
- Reviews canceled reservations, damage claim, and processes charges according to property’s policy
- Collect rental fees, deposits, and other fees from tenants.
- Collaborate with the maintenance and operations department to resolve all guest issues.
- Oversee reservation administration and provide updates to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue.
- Increase and maximize the occupancy with new tenants.
- Find tenants online & offline (Online - Social media, Facebook, related groups, and rental platforms.)
(Offline - dealing with the corporate, agent, or existing tenant)
- To increase positive reviews thru all OTAs.
Job Skills & Qualifications:
- Great communication, negotiation skills, and problem-solving skills.
- Excellent people and customer service skills
- Quick response to guest message
- Great attention to detail
- Computer literacy and good knowledge of G Suites may be beneficial.
- Proficiency in both English, and Malay. (Mandarin speaking will be added advantage)
Application:
Kindly send the following to marketing@sleepybearpm.com
1. Your resume
2. Your last drawn salary & expected salary
3. Reason for applying to this position
